Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the website at www.autovanceautomation.com and the purchase of any services from Autovance Business Automation Limited (“Autovance”, “we”, “us”, “our”), a company incorporated in Cyprus with registration number HE 476093 and registered address at Floor 4, Esperidon 5, 2001 Strovolos, Nicosia, Cyprus.

By accessing our website or purchasing our services, you agree to be bound by these Terms. Please read them carefully.

1. Services

Autovance provides AI development, CRM customisation and development, and related digital consulting services (the “Services”). The specific scope, deliverables, timeline, and pricing for each engagement will be agreed in writing (a “Project Agreement”) before work commences.

We reserve the right to modify, suspend, or discontinue any aspect of our website or general service offerings at any time.

2. Client obligations

To enable us to deliver the Services, you agree to:

• Provide accurate, complete, and timely information, access, and materials as reasonably requested.
• Designate a named point of contact authorised to make decisions on your behalf.
• Review and provide feedback on deliverables within agreed timeframes.
• Ensure you have all necessary rights and permissions for any content, data, or systems you provide to us.

3. Payment terms

Unless otherwise stated in your Project Agreement:

• Invoices are issued upon project milestones or as agreed in writing.
• Payment is due upon receipt of invoice (cash on delivery — COD).
• Late payments may incur interest at the rate of 2% per month on the overdue amount.
• Third-party licence costs must be paid in full before such licences are procured on your behalf.
• All prices are exclusive of VAT. Where applicable, VAT will be charged at the rate prescribed by Cypriot law.

4. Intellectual property

All deliverables created under a project are subject to a shared intellectual property model. Both Autovance and the client retain rights to make use of the deliverables as set out below.

Autovance’s rights: Autovance retains the right to use, develop, adapt, and commercialise all deliverables, underlying tools, frameworks, methodologies, code, and know-how arising from the project, including for use with other clients and in Autovance’s own products and services.

Client’s rights: Upon receipt of full payment, the client is granted a non-exclusive, non-transferable licence to use the deliverables for their own internal business purposes. The client may not:

• Sell, licence, sublicence, resell, or otherwise commercialise the deliverables or any part of them to third parties.
• Represent the deliverables as the client’s own proprietary product or service.
• Transfer or assign their licence rights to any third party without prior written consent from Autovance.

Autovance retains full ownership of all pre-existing tools, frameworks, methodologies, and intellectual property developed independently of the client’s project, as well as any general-purpose components, templates, and third-party or open-source software (which remain subject to their respective licences).

You grant Autovance a non-exclusive licence to use your brand, trademarks, and content solely to the extent necessary to deliver the Services.

5. Confidentiality

Each party agrees to keep the other’s confidential information strictly confidential and not to disclose it to any third party without prior written consent, except as required by law. This obligation survives termination of any project or agreement.

6. Warranties and disclaimers

Autovance warrants that the Services will be provided with reasonable care and skill. We do not warrant that:

• Third-party software, platforms, or services will be available, uninterrupted, or error-free.
• AI-generated outputs will be accurate, complete, or fit for any particular purpose without human review.
• Results achieved with CRM or automation tools will meet specific business outcomes.

Our website and any content on it are provided “as is” without warranties of any kind.

7. Limitation of liability

To the maximum extent permitted by Cyprus law:

• Our total liability for any claim arising out of or in connection with the Services shall not exceed the value of the last milestone payment made by you for the specific project giving rise to the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption.

Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

8. Refunds and cancellations

Refunds and cancellations are governed by our Refund Policy, which forms part of these Terms.

9. Data protection

We process personal data in accordance with our Privacy Policy and applicable data protection law, including the GDPR as applicable in Cyprus. If we process personal data on your behalf as a data processor, a separate Data Processing Agreement may be required.

10. Termination

Either party may terminate a Project Agreement by providing written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of written notice. Upon termination, you remain liable for all fees for work completed to date and any non-refundable licence costs already incurred.

11. Governing law and jurisdiction

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Each party irrevocably submits to the exclusive jurisdiction of the courts of Nicosia, Cyprus.

12. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised “Last updated” date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

13. Contact

For any questions about these Terms, please contact us: